Job Description
Job Location: Chicago - Chicago, IL 60622
Position Type: Part Time
Salary Range: $18.00 - $20.00 Hourly
Job Shift: Day
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- - - We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.
- - - Key Responsibilities:
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- - - - Customer Service and Support:
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- - - - - Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
- - - - - Handle customer service inquiries providing accurate information and solutions to problems.
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- - - - Sales Support and Transaction Processing:
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- - - - - Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
- - - - - Supporting the customer experience in partnership with the branch as needed.
- - - - - Capture potential quantity discount upsell opportunities during customer interactions.
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- - - - Customer Relationship Management:
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- - - - - Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
- - - - - Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.
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- - - - Record Keeping and Administration:
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- - - - - Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
- - - - - Prepare and manage documentation related to customer accounts and transactions.
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Qualifications
Requirements:
- Proven experience in customer service, sales, or a related field.
- Strong communication and interpersonal skills.
- Commitment to delivering high levels of customer service and satisfaction.
- Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
- Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
- High school diploma or equivalent.
