Job Description

This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.

The Customer Service Representative is responsible for providing outstanding support to dealers and consumers through phone, email, and administrative assistance. This role requires accurate order entry, timely responses to inquiries, and efficient handling of day-to-day tasks that support overall business operations.

Essential Duties and Responsibilities:

• Enter customer orders accurately and efficiently into company ERP
• Review orders for completeness, accuracy, pricing, and required documentation
• Answer incoming calls professionally and direct calls as needed
• Respond promptly and courteously to customer emails
• Provide product, order status, and service information to customers
• Resolve inquiries and issues in a timely and professional manner
• Coordinate with internal departments such as Sales, Production, and Accounting to address customer needs
• Maintain accurate customer records and account information
• Scan, file, and organize documents electronically and physically
• Assist with special projects and other administrative duties as assigned.

Other Duties:

Perform other related duties as assigned by management to support company objectives.

Education and/or Experience:

Degree: N/A

Years of experience: 3+ preferred.

Area: Data Entry, Customer Service, or Related

Employee(s) Group/Department Supervised

N/A

Competencies/ Technical Skills:

Core Competencies: ​ Building Collaborative Relationships; Result Orientation; Personal Credibility, Analytical Thinking ​

Organizational Competencies: ​Excellent communication skills, proficient problem-solving and multi-tasking skills, attention to detail, ability to promote teamwork among peers is a must.

Additional Position Competencies (max 4): ​

Technical Skills: ​​Experience with an ERP preferred.

Licenses / Certifications: None

Work Conditions: This job operates in a manufacturing office environment with some exposure to varying temperatures, loud noise levels, dust, fumes, oil, or other outdoor elements. This role requires regular computer use, and sitting for extended periods of time with lifting up to 10 lbs.

Travel: <5%

What we offer

Health & Welfare

• Medical, dental, and vision insurance plans for employees and dependents
• Health care & dependent flexible spending plans
• Free Life and AD&D coverage with supplemental coverage options
• Employee assistance programs focused on mental health

Financial Wellbeing

• Competitive compensation
• Bonus opportunities
• Generous 401(k) plan

Flexibility & Time Off

• Paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays.

Community & Personal Development

• Donation matching and time off to volunteer
• Educational reimbursement

About Us

Gibraltar is a leading manufacturer and supplier of products and services for North American agtech, renewable energy, residential, and infrastructure markets. By building solutions that make life better for people and the planet, Gibraltar advances the art and science of engineering, science and technology to shape the future of comfortable living, sustainable power, and productive growing. Guided by an inclusive, values-driven culture that celebrates and rewards different perspectives, we work together to create lasting positive impact on everyone our business touches. To learn more about what makes us #GibraltarProud, visit our website: www.gibraltar1.com

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.