Job Description
Job Location: Jesup, IA 50648
Salary Range: $20.00 - $23.00 Hourly
Job Shift: FirstCustomer Service Representative (CSR)
Why This Role Matters
As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.
This position will report to the Customer Service Supervisor.
What You’ll Be Responsible For
Customer Experience
- Deliver friendly, professional, and solutions-oriented service to customers and internal partners.
- Serve as a trusted point of contact for customers throughout the order fulfillment process.
- Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.
Order Management & Accuracy
- Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).
- Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.
- Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.
Collaboration & Problem Solving
- Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.
- Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.
- Respond professionally and tactfully to customer credit or approval inquiries.
Product Knowledge & Growth
- Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.
- Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.
- Support Dispatch and other operational teams as needed.
- Participate in cross-training, continuous learning, and improvement opportunities.
What We Need
- A customer-first mindset with strong communication skills
- Attention to detail and comfort managing multiple priorities
- Ability to collaborate across teams in a fast-paced environment
- Willingness to learn new systems, products, and processes
Why You’ll Love Working Here
- Be part of a team that values collaboration, safety, and doing the right thing
- Gain exposure to multiple parts of the business and build valuable operational experience
- Opportunities for learning, cross-training, and career growth
QualificationsWhat You’ll Bring
Qualifications
- High school diploma or GED required; six months of customer service experience preferred.
- Strong interpersonal and communication skills, with the ability to consistently deliver excellent customer service and communicate effectively one-on-one or in small groups.
- Comfort using technology, including Microsoft Office and Microsoft Dynamics 365 (or the ability to learn quickly).
- Strong written communication skills, with the ability to read, understand, and write basic instructions, emails, and documentation.
- Highly organized and detail-oriented, with the ability to analyze information and solve practical problems in a fast-paced environment.
- Basic comfort working with numbers, data, and simple statistical concepts.
- Proven ability to collaborate effectively with individuals and teams across different functions.
What We Expect from Every Team Member
- Act with honesty, integrity, and high personal and professional ethical standards.
- Live out Prinsco’s values through hard work, strong relationships, humble confidence, and integrity
- Support our mission: To care. To contribute. To solve.
- Build and maintain open, respectful working relationships; communicate clearly, set goals, and work through challenges together.
- Prioritize safety in every task, using required tools and equipment properly.
- Maintain a clean, organized, and safe work environment.
- Wear all required PPE and follow all safety policies and procedures.
