McDonald Companies

Customer Service Representative

McDonald Companies  •  Green Bay, WI (Onsite)  •  2 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Job Location: Green Bay, WI 54302Job

Summary
The Trucking Customer Service Representative (CSR) is responsible for supporting daily transportation operations by handling customer communication, processing Bills of Lading (BOLs), and managing shipment paperwork. This role ensures accurate documentation, timely data entry, and strong coordination between drivers, dispatch, and customers to support smooth freight movement.
Key Responsibilities
- Process and review Bills of Lading (BOLs) for accuracy, completeness, and compliance
- Enter shipment data into the Transportation Management System (TMS) and related software
- Serve as a point of contact for customers regarding shipment status, documentation, and questions
- Scan, upload, and organize shipment paperwork (BOLs, PODs, rate confirmations, invoices)
- Resolve discrepancies in paperwork and follow up on missing or incorrect documents
- Coordinate with dispatch, billing, and operations teams to ensure timely processing
- Maintain accurate records and ensure compliance with company and regulatory requirements
- Provide general customer service support and issue resolution as needed

QualificationsRequirements
- High school diploma or equivalent; college degree preferred
- Prior experience in customer service or logistics
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office Suite and logistics software
- Detail-oriented and highly organized
- Ability to multitask and prioritize responsibilities effectively
- Problem-solving skills and ability to work well under pressure
- Knowledge of transportation regulations and industry best practices
McDonald Companies

About McDonald Companies

~A history of building… places, partnerships and community~

McDonald Companies, founded in 1882 as the McDonald Lumber Company, is dedicated to Wisconsin-based commercial real estate development, property management and waterfront recreation through our South Bay Marina division.

~Our Approach~

Our family and team members often say, “Well, it’s the McDonald way.” That means we have, for four generations, done whatever it takes to serve our tenants, partners, and community.

~Our Services~

-Commercial Real Estate Development

At McDonald Companies, we offer Wisconsin-based warehouses and commercial facilities as key distribution hubs for tenants, and provide long-term tenant support to meet ongoing needs.

-Property Management – Tenant Services, Warehousing and Logistics

We provide warehousing solutions that are competitively priced for storage and/or manufacturing – with a wide variety of amenities that include short- and long-term lease options, 14-30-foot ceilings, heated storage and railroad sidings, along with logistics services like repackaging, kitting, storage and JIT delivery.

-Waterfront Recreation

For four generations, the McDonald family has loved the bay of Green Bay. It’s where we swam as kids, where we have our offices, and where we offer a wide variety of options to engage with the bay—from leasing warehousing to enjoying South Bay Marina with your family. At South Bay Marina, located just north of Bay Beach in Green Bay, we offer full-service marine sales and service, winter storage, Captain Jack's at Louie’s Lagoon- a Bar/Restaurant and an on-site bait shop, Smokey’s. In addition, McDonald's Companies also supports the Green Bay Sail & Paddle youth and adult instructional programs from South Bay Marina, as well as Hands On Deck, a nonprofit organization that empowers youth and families through learning science and art of building wooden boats.

Industry
Real Estate & Property
Company Size
11-50 employees
Headquarters
Green Bay, Wisconsin
Year Founded
1882
Social Media