Job Description

About the company

Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.

Brio Water is a market-leading water product company that has helped millions stay hydrated through innovative, design forward solutions. We provide full home and commercial water systems that combine advanced technology with sleek, modern design. Our mission is to elevate the hydration experience while delivering exceptional service to every customer.

As an employee, you'll receive competitive compensation and benefits that go beyond the basics. Enjoy on-site yoga and Pilates, an amazing Equinox gym in the courtyard, fresh local produce and food at the Tuesday Farmers Market, and artisan coffee from our signature Airstream coffee shop — all right on campus.

About the role

We’relooking for aCustomer Service Representativewho thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience.In this role,you’llhandleback-to-backinbound calls, helping customers troubleshoot products, complete setups, and resolve issues. You’ll also manage claims, replacements, and escalations, while identifying opportunities to educate and upsell customers on Brio products.This isa great opportunityfor someone who is detail-oriented, coachable, and energetic, withstrong communicationskills and a desire for growth within the company.

What you'll do

• Handle highvolume inbound calls and providetimely, professional support

• Assistcustomers withproduct setup, troubleshooting, and technical guidance

• Processclaims, replacements, and warrantyrelated requests

• Resolve customer concerns with a strong focus oncustomer satisfaction and retention

• Accurately document interactions and updates in internal systems

• Identifyopportunities toupsell products or services(no commission, bonus incentives available)

• Collaborate with internal teams to ensure smooth resolution of customer issues

• Maintain a positive,solution-orientedattitude in afast-pacedenvironment

Qualifications

• 1–2+ years ofcall center or high-volume customer service experience

• Experience supportinge-commerce customersis a plus

• Familiarity withERP systems (Sage preferred)is a plus

• Experience usingSalesforce or similar CRM toolsis a plus

• Strong communicationskills with abubbly, personable, and professional demeanor

• Ability to handleconstructive feedbackand continuously improve performance

• Highlydetail-orientedwith strong organizational and follow-up skills

• Comfortable multitasking and managing multiple priorities

• Basic computer skills (Excel, Word, Outlook)

• Reliable attendance and strong work ethic

What we're looking for

• Someone who genuinely cares about thecustomer experience

• A team player who bringspositive energyto the workplace

• A quick learner who can adapt to new systems and processes

• A self-starter who can work independently while staying aligned with team goals

• Someone interested inlong-term growth opportunitieswithin Brio

Pay

• $22.00 per hour

• Performance-based bonus incentives tied to sales and customer outcomes

• Opportunity forcareer growth and advancementwithin the company

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!