GA Telesis

Customer Service Representative

GA Telesis  •  Miami, FL (Onsite)  •  1 month ago
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Job Description

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.

At our Component Repair facility in Miami, Florida, we are seeking an ambitious and self-motivated Customer Service Representative who will report to the Customer Service Supervisor and focus mainly on customer service support, handling customer inquiries, providing status to customers, and liaising with other departments to close orders in a timely manner. The ideal candidate should thrive in a fast-paced environment, be detail-oriented, have exceptional communication, and analytical skills, as well as be a strong goal-oriented team player. 

* This role is an onsite function*  

**Important Notice 
  Eligibility Requirement Only U.S. Citizens or Permanent Residents will be considered for this position.

Responsibilities:
  • Monitor, update, follow up, and process all exchange agreements and materials by working closely with multiple departments.
  • Input and confirm data such as process, part numbers, traceability, condition, and delivery for each part.
  • Ensure component exchange agreements are provided and compliance is verified before the transaction is completed.
  • Ensure timely communication and feedback on daily transactions. 
  • Monitor and follow up on customer status reports. 
  • Day-to-day internal customer support as needed.
 Qualifications: 
  • High School Diploma or Technical School Degree.
  • Experience in Aviation Industry*, prior aviation experience is required for this position
  • Proficient with Microsoft Office - Excel, Word, PowerPoint, Outlook, Teams.
  • Strong communication and analytical skills, process-oriented and organization.
  • Must be able to multi-task and prioritize tasks independently.
  • Must be able to work onsite.
Preferred Qualifications: 
  • College degree in a relevant field
  • Experience with Quantum, and Salesforce
Check out how GA Telesis is "Intelligently Defining the FUTURE of Aviation and Aerospace" by following us on  LinkedIn,  Instagram,  Facebook!
GA Telesis

About GA Telesis

GA Telesis, a global leader in aerospace solutions, is renowned for its unmatched excellence in aftermarket services and lifecycle management. The GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. The company’s integrated solutions include parts and distribution services, logistics solutions, inventory management, leasing and financing, engine overhaul, and MRO services. The Maintenance, Repair, and Overhaul (MRO) divisions encompass component repair, integrated avionics, mechanical systems, composite repair, and landing gear repair.

GA Telesis is committed to sustainability through innovative sustainability initiatives and advanced technologies, including digital transformation, and using advanced materials. The company’s aerospace systems and connected aircraft technologies drive efficiency and performance, while its MRO network and 24/7 AOG support provide unparalleled reliability.

Experience the difference with the GA Telesis global footprint where innovation, sustainability, and customer success converge.

Industry
Aviation & Aerospace
Company Size
501-1,000 employees
Headquarters
Fort Lauderdale, FL
Year Founded
2002
Website
gatelesis.com
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