Sutherland

Customer Service Representative

Sutherland  •  Cairo, EG (Onsite)  •  1 month ago
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Job Description

Sutherland Egypt is the Egyptian branch of a multinational company that specializes in business process outsourcing (BPO) and digital transformation services

In Egypt, Sutherland operates mainly from Cairo and Alexandria, providing services like customer support, technical support, and back-office operations to international clients across different industries. The company leverages technologies such as AI, automation, cloud computing, and analytics to improve business performance and customer experience.

Egypt is considered one of Sutherland’s key global hubs due to its skilled, multilingual workforce, allowing the company to serve clients in Europe, the Middle East, and beyond.

Overall, Sutherland Egypt is known as a major employer in the outsourcing sector, offering career opportunities especially in customer service and tech support, with a strong focus on growth and international exposure.

🟥 Sutherland Cairo is currently hiring Technical Support Advisors to join our team in New Cairo, offering a professional, people-first environment that fosters growth, stability, and long-term career development.

💼 Position: Technical Support

🛑 What We Offer:

Annual salary up to EGP 240,000+

Medical insurance coverage up to EGP 200,000

Transportation provided

Free access to a wide range of professional courses

KPIs guaranteed for the first 3 months

Strong promotion opportunities after 6 months

Qualifications

English level B2+ or higher

Graduates or dropouts only (no gap years)

Valid military service certificate

Ability to submit all required documents within 30 days

Criminal record clearance within 3 days<p>

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sutherland

About Sutherland

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pittsford (Rochester), NY
Year Founded
1986
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