Regency Management Services, LLC

Customer Service Representative

Regency Management Services, LLC  •  $15/hr  •  Brandywine, MD (Onsite)  •  1 month ago
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Job Description

Job Location: Brandywine, MD 20613
Position Type: Full Time
Salary Range: $15.00 - $15.00 Hourly

Job Shift: AnyA Customer Care Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving concerns, and ensuring a positive overall experience. This role serves as a primary point of contact between the company and its customers, maintaining professionalism, empathy, and efficiency in all interactions.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer issues, complaints, and concerns in a timely and professional manner
- Provide accurate information regarding products, services, policies, and procedures
- Process orders, returns, exchanges, and account updates as needed
- Document all customer interactions in the appropriate system
- Follow up with customers to ensure satisfaction and issue resolution
- Collaborate with internal teams to escalate and resolve complex issues
- Maintain a thorough understanding of company products and services
Skills &

Qualifications:
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict-resolution abilities
- Ability to multitask and manage time effectively
- Proficiency in computer systems and customer management software
- Attention to detail and organizational skills
- Positive attitude with a customer-first mindset

Work Environment:
- Fast-paced, customer-focused setting
- May involve handling high call volumes or multiple communication channels
#MPR25
Regency Management Services, LLC

About Regency Management Services, LLC

Regency Management Services (RMS) is family owned, and the fastest growing furniture dealer in the United States. Since our company was founded in 1999, our mission and absolute focus has been to strive for excellence while we grow our brands and welcome new ones to our portfolio. RMS has experienced exceptional growth and expansion because of our amazing customers, dedicated employees and outstanding products and services. Our current footprint includes Maryland, Virginia, NJ, Pennsylvania, NY, Massachusetts, NH & Delaware where we operate over 80+ retail showrooms and 4 state of the art distribution warehouses.

Growth ambitions, innovative capacity and sustainable business are central focal points at Regency Management Services, and we strive to deliver an unparalleled experience for our customers. Our future has a great focus on expanding our footprint and ascending to the number one position!

Our excellence emerges from visionary management, a passionate spirit, a social conscience, and guiding principles that are instilled into the infrastructure of our company.

What makes RMS a Top 30 Furniture Retailer in the US and enjoy maturation internationally? Excellence and our pride in maintaining the company’s most valuable investment: people. It’s our habit.

Coupled with that, the family values we inspire with our employees, suppliers, customers and communities harvest loyalty and maintain a strong connection to the legacy of RMS; they are all part of our extended family owned business.

An added benefit to our mission and values is a benefits package inclusive of Medical, Dental, Vision. STD, LTD, Basic Life, 401k Retirement Plan, & a generous employee discount program. We also recognize our top performers annually with a very special recognition dinner, gifts and awards showcasing their achievements.

NOW is the PERFECT time to be part of RMS family! You can easily apply through our LinkedIn Jobs page or text the word REGENCY to 474747.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
Brandywine, Maryland
Year Founded
1999
Website
rmscareers.com
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