Job Description

We are looking to hire a detailed-oriented office star for a customer service representative role.

Responsibilities include:

• Manage large amounts of incoming calls.
• Manage customers emails and chats in a professional manner.
• Identify and assess customers’ needs to achieve satisfaction. Go the extra mile to engage these customers.
• Schedule Service/estimate appointments in a timely manner within our current time windows.
• Build sustainable relationships of trust through open and interactive communication.
• Open and maintain customer accounts by recording accurate and complete account information.
• Keep records of customer interactions, process customer accounts, and file documents.
• Resolve product or service problems by clarifying the customer's complaint and escalating to customer relations, following up to ensure resolution.
• Inform customers of deals and promotions.
• Make outbound calls to book, confirm upcoming appointments, sell or renew service plans.
• Adhere to company communication procedures, guidelines, and policies.
• Learn from scripts.
• Be a team player.
• Other duties/tasks/projects as assigned.

Requirements include:

• High school diploma or equivalent education
• 2+ years of customer service experience
• Excellent phone skills, listening skills with an empathetic voice and manner
• Proficiency in Microsoft Word, Excel, and Outlook
• Energetic with excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multitask

We offer a competitive benefits package. Please refer to our main page to see an overview.