Serves as primary communication link between customers and Vishay Foil business team. Customer support through the stages from development to maturity including inquiry, offer, order processing with the goal to reach/secure the highest level of customer satisfaction with awareness of business elements.
Customer Support: Serve as the primary contact for inquiries regarding pricing, quotations, and part number validation.
Order Management: Oversee the full order lifecycle (entry, changes, and EDI/web transactions) ensuring accurate pricing and delivery.
Quote & Lead Generation: Manage the RFQ process, follow up on opportunities, and initiate proactive outreach to build relationships and identify engineering leads.
Data & Account Maintenance: Coordinate new material setups, manage customer master records, and maintain accurate contact lists.
Logistics & Backlog: Monitor weekly backlogs and supervise purchase orders from entry through to successful delivery.
Technical Sales Support: Provide administrative support to FAEs, manage sample requests, and help identify new customer visit opportunities.
Issue Resolution: Handle customer complaints, credit disputes, and the RMA process.
Reporting & Communication: Provide daily activity reports and relay critical customer requirements to internal business units.
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As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise is making the world safer, smarter, and productive.
WARNING/DISCLAIMER: Some of the materials used in this instructional videos are considered hazardous. VPG strongly advises that anyone handling such materials use proper personal protective equipment. If you have any questions about the handling of these materials, please contact your environmental health and safety department. VPG hereby disclaims any liability or responsibility for the improper use or handling of these materials.
