Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world’s most in-demand technologies come to life.
Every day, our products touch your life and the lives of people across the world, though you likely do not know it. Come join Vishay and help us build The DNA of tech.™
Vishay Intertechnology, Inc. is a Fortune 1,000 company listed on the New York Stock Exchange (NYSE: VSH).
Learn more at www.vishay.com.
Vishay Guadalajara, Jalisco, is currently seeking applicants for the position of Customer Service Representative
This position is located in Guadalajara, Jalisco, and is performed on-site at our offices in Mexico. Guadalajara is a strategic hub for the electronics industry, recognized for its innovation, technological development, specialized manufacturing, and highly skilled talent.
Address: Av. Moctezuma 144, Cd. del Sol, Torre Madol, 3rd Floor, Zapopan 45050, Jalisco, Mexico.
Serve as the primary communication link between Vishay customers, Field Sales Representatives, Direct Sales, and authorized Vishay Distributors. Develop and maintain close working relationships with Inside Sales, Field Sales, and distributor partners in support of the product lines within the Vishay Americas business unit.
The role will focus on providing customer service support to OEM Rep Houses, Customer Portals, and SGA/EMS customers.
Process customer orders and perform contract reviews in accordance with SAP rules and guidelines.
Enter and manage change orders, coordinating with business units when required.
Submit quotation requests for customers through SAP or legacy systems.
Submit and process RMA authorization requests and enter RMAs into SAP once proper approval has been received.
Request Marketing support to create material masters and customer information records when part numbers are not available in the SAP system.
Monitor EDI workflows and resolve issues to ensure orders are successfully processed in SAP.
Provide timely and accurate responses to inquiries from customers and sales representatives utilizing SAP and factory support.
Communicate critical customer requirements and information to internal business units.
Support logistics activities including order tracking, documentation, and issue resolution.
Coordinate expedite requests and proactively communicate potential delivery delays.
Work closely with the Credit and Collections department to resolve invoicing and billing issues.
Manage orders, changes, and cancellations through customer portals, as required.
Education:
High school diploma required and professional degree in administrative, business, supply chain, or engineering fields related to electronics is preferred.
Experience:
Minimum of 2 years of experience in Customer Service, Inside Sales, Order Management, or similar roles.
Experience in the electronics or manufacturing industry is strongly preferred.
Previous experience working with OEM customers, EMS/SGA customers, distributors, or sales representatives is a plus.
Skills and competencies:
Excellent communication skills in English and Spanish to interact effectively with customers and internal teams.
Strong attention to detail for accurate order processing and contract review.
Strong organizational and follow-up skills.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Ability to coordinate with cross-functional teams including Marketing, Planning, Logistics, Quality, Credit, and factory contacts.
Customer-focused mindset with the ability to provide timely and accurate responses.
Ability to learn and understand a broad portfolio of Vishay products.
Strong computer skills with proficiency in Microsoft Office.
Advanced Excel knowledge is critical.
Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs, and other resources designed to help you achieve your personal and professional goals. With us, you will experience unique career paths, an open and collaborative culture, a stable business, and opportunities to grow both globally and locally.
Work schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Work modality: On-site.
Position level: Entry to Intermediate.
Vishay manufactures one of the world’s largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. Serving customers worldwide, Vishay is The DNA of tech™ Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). More on Vishay at www.Vishay.com.
Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.
It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact HR.Operations@Vishay.com assistance.
Equal Opportunity Employer
