About This Role:
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.
Training:
Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems
Key Responsibilities
Works under immediate supervision to provide satisfactory and quality customer service
Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
Assists with resolving basic customers' service or billing complaints
Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Dealer referrals—getting them connected with a dealer that can provide sales or service
Our number one goal is to get the homeowner connected with the dealer through warm transfer
Provide customers with warranty information
Product comparison
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Required Qualifications
High school diploma or GED
6+ months experience handling inbound calls in a call center environment
Preferred Qualifications
Bachelor’s Degree
Sales Force experience
Ability to meet standardized call center metrics
Be dependable
Show up to work on time and completing each shift
Maintain assigned break and lunch schedules
Above average verbal and written communication skills
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
