Job Description

Client Service Representative – Veterinary Receptionist  The Animal Hospital of Smithson Valley is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Spring Branch, TX, a suburb of San Antonio.   We're growing our team to support the addition of a new doctor, and would love to hear from you! CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Smithson Valley. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!  Essential Functions and Responsibilities:

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

  Skills and Qualifications:

• High School Diploma or GED required
• At least two years of customer service experience required
• Experience in a veterinary practice (or human medical practice) preferred
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds

Benefits and Perks:

• Paid time off & holiday pay
• 401K with company match
• Medical, vision and dental insurance with multiple options
• Complimentary short-term disability
• Complimentary life insurance for employee
• Company-sponsored Employee Assistance Program (Headspace)
• Long-term disability option (paid for by employee)
• Progyny-Fertility and Family Building Support
• Digital Musculoskeletal & Physical Therapy Programs 
• Team Member Discounts for Pet Care
• & more

  The Animal Hospital of Smithson Valley is dedicated to providing top-notch care to small and large animals in Spring Branch and the surrounding areas. Our state-of-the-art facility offers innovative diagnostic and equipment including ultrasound, laparoscope, endoscope, digital radiographs, and more, allowing opportunities to enhance patient outcomes. In addition to general treatments and procedures, we offer orthopedic surgery, acupuncture and laser therapy, providing a full range of high-quality care for the pets in our community.   We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.  United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.