Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.
This is a full-time on-site role located in Cairo for a Customer Service Specialist In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction
Your day-to-day responsibilities will include:
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
ð Weâre Hiring Talented People! ð
Fresh Grads & Dropouts are welcome to apply! ð
ð What weâre looking for:
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Fluency in English is a MUST! (B2/C1 level) ð¬ð§
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Strong skills in Customer Service & Customer Support ð¤
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Proven ability to enhance Customer Satisfaction & Customer Experience ð¯
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Problem-solving, active listening, & attention to detail ðð¡
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Experience in a customer-facing role and familiarity with CRM tools is a plus! ð¥ï¸
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Flexibility with night & overnight shifts is essential ð
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Proficiency in professional phone etiquette & communication techniques is a plus ðð¬
ð¼ If youâre passionate about making a difference and love helping customers, we want YOU! ð
All your information will be kept confidential according to EEO guidelines.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they’re our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.
We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
