The Customer Service Representative (CSR) provides day-to-day support to customers in the naval and defense shipbuilding industry, including U.S. Navy shipyards, major defense contractors, and marine fabrication partners. This role focuses on delivering exceptional customer service, managing customer inquiries, supporting order entry and order tracking, and coordinating with internal teams to ensure accurate and timely order fulfillment. The CSR serves as a key point of contact for customers by providing timely updates, resolving issues, and ensuring all material requirements, certifications, and specifications are accurately captured and communicated. This role works closely with Inside Sales, Operations, and Logistics to ensure smooth customer experience and on-time delivery performance.
Education and Experience:
Simply put, we supply people who build things out of steel. More specifically, we're a general line service center with special emphasis in the construction markets. Our roots are in Houston, but over the last 50 years our business has taken us throughout North America, Central and South America and Asia. We have locations as far west as Southern California and as far east as Knoxville, Tennessee. From a small family retail operation, our business has grown to where we sell nearly 1 million tons per year. But we haven't forgotten where we came from or that we're still a family business: We may supply steel for bridges, stadiums, barges and large buildings but we still sell to "do-it-yourselfers," too. While we may be a larger enterprise now, our founding principles remain the same—we take care of our customers like family.
