Job Description
Customer Service Rep. - Loss and Mitigation
100% Onsite – Richmond, VA
Contract Duration: 1 YearWe are seeking a dedicated Loss Mitigation Contractor to join our team onsite in Richmond, VA, for a one-year contract. The ideal candidate will bring prior experience in collections or customer service, with a strong working knowledge of the ICE/Black Knight Servicing System and Microsoft Excel. This role requires exceptional attention to detail and outstanding communication skills.
Key Responsibilities- Monitor Trial Payment Plans to ensure compliance and timely payment processing
- Review and accurately document mortgage loan files
- Conduct follow-up outbound calls to collect trial payments and obtain necessary verbal or written attestations
- Process trial payments promptly and accurately
- Identify and resolve Trial Payment Plan suspense items
- Prepare and send fallout letters to affected borrowers
Required Skills & Experience- 1-3 years of experience in Collections or Customer Service
- Hands-on experience with ICE/Black Knight Servicing System
- Proficiency in Microsoft Excel
- Strong communication abilities, both verbal and written
- Superior attention to detail and organizational skills
Shift Schedule: - 1st–16th: 9:30 a.m. – 6:00 p.m.
- 17th–31st: 10:30 a.m. – 7:00 p.m.
- Last two Wednesdays of the month: 3:00 p.m. – 7:00 p.m.
- Last two Saturdays of the month: 9:00 a.m. – 1:00 p.m.
