Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule

About Us

Ace Handyman Services Sandhills is a locally owned and operated home services company serving Southern Pines, Pinehurst, and surrounding Moore County areas. We specialize in providing a high-quality, professional handyman experience with exceptional customer service.

We are looking for a Customer Service Representative (CSR) who is friendly, organized, and detail-oriented to support our growing team. This role is the first point of contact for our customers and plays a key role in scheduling jobs, managing communication, and ensuring a smooth customer experience.

Responsibilities

• Answer inbound calls and respond to customer inquiries
• Schedule and coordinate service appointments
• Communicate job details, timelines, and expectations to customers
• Dispatch and support craftsmen with daily schedules
• Follow up on estimates, open jobs, and customer satisfaction
• Maintain accurate customer and job records
• Assist with general office and administrative tasks

Qualifications

• 2+ years of customer service, scheduling, or administrative experience preferred
• Strong phone and communication skills
• Highly organized with strong attention to detail
• Comfortable using computers and scheduling software (ServiceTitan experience is a plus)
• Ability to multitask and stay calm in a fast-paced environment
• Positive attitude and team-oriented mindset

Preferred Experience (Not Required)

• Home services, construction, or trades industry experience
• Dispatching or scheduling field teams
• CRM or field service software (ServiceTitan, Housecall Pro, etc.)

Benefits

• Flexible part-time schedule
• Competitive hourly pay
• Opportunity for growth within a growing local business
• Supportive team environment

Compensation: $15.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.