Job Description

Our tight-knit team in West Palm Beach is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

All of our positions offer industry-competitive compensation and opportunities for career development.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. We work on new projects each day - making a creative and highly unique atmosphere.

Our ideal Customer Service Representative has:

• Ability to effectively build relationships with customers and teammates with a positive attitude
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Efficient time management skills
• Attention to detail and organizational skills
• Graphic Design skills and/or print experience is preferred

Job duties will include but are not limited to:

• Serve as the primary internal representative of the organization with a friendly and welcoming attitude.
• Convey to the customer our expertise in products, services and capabilities; and serve as a key educator.
• Confer with customers by telephone, email, or in-person to provide information about products or services, take and enter orders, and collect payment for jobs and services.
• Work with other team members to make sure jobs move through our production processes, including coordination and helping with the production of jobs when needed.

Requirements to work on our team:

• High School Diploma or equivalent
• College degree preferred
• Previous experience in the print/custom apparel industries preferred
• Class E Drivers License
• Eligible to work in the United States

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees. AlphaGraphics of the Palm Beaches is proud to be an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.