Job Description

Location: Remote
( Available to USA residents Only)

New England Design & Construction, is looking to
hire a Customer Service Representative who is authorized to
work in the United States.

As
a Remote Inbound Customer Service Representative, you'll answer
incoming inquiries and provide support to customers via phone, email, or
chat, while working from home to ensure customer satisfaction and
resolve issues efficiently.

Responsibilities:

• Customer Interaction:Act
  as the first point of contact for customers, responding to inquiries
  about products, services, orders, and other customer-related issues

• Problem Resolution:Accurately
  and efficiently address customer issues, providing solutions and
  escalating complex problems to appropriate teams when necessary.

• Record Keeping:Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system.

• Communication:Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience. Process Orders/Transactions:Process orders, payments, and other relevant transactions accurately and efficiently

• Gather Feedback:Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.

Skills and Requirements:

• Customer Service Skills:Excellent
  communication (verbal and written), active listening, and empathy
  skills to handle customer inquiries and complaints professionally.
• 
  
  • Problem-Solving Skills:Ability to identify and resolve customer issues effectively and efficiently, escalating complex issues as needed.
• 
  
  • Basic Technical Knowledge:Basic understanding of relevant company products, services, and support processes.
•