Job Description

RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE:

• Provide information for incoming customer queries.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.

MID SHIFT, NIGHT SHIFT OR SHIFTING SCHEDULE INTERNATIONAL ACCOUNTS: PHP 16,500 - PHP 27,000/mo with Monthly Incentives on top of basic pay, Paid Training and Healthcare Benefits (Medical and Life Insurance).Accounts: Healthcare, Banking, Gaming, Travel (Airline Ticketing), Hotel (Reservations), Software, Telecom

• Candidate must at least be 18 years old and possess at least a High School Diploma. Preferably with a Bachelor's Degree to qualify for most accounts.
• With or without work experience. Preferably with BPO work experience to qualify for higher salary within the range.
• Excellent English communications skills (oral and written) are required.
• Applicant must be comfortable using computers and proficient with Microsoft Office suite including Word and Excel.
• 35wpm typing skills required.
• Applicant must be willing to work in Quezon City, Mandaluyong City, Pasay City, Taguig City, Pasig City or Makati City.

DAYSHIFT INTERNATIONAL ACCOUNTS: PHP 16,500 - PHP 19,500/mo with allowances and Monthly Incentives on top of basic pay, Paid Training and Healthcare Benefits (Medical and Life Insurance)Accounts: Telecom, Electronics, Entertainment

• Candidate must at least be 18 years old and possess at least a High School Diploma.
• With or without work experience.
• Excellent English communications skills (oral and written) are required.
• Applicant must be comfortable using computers and proficient with Microsoft Office suite including Word and Excel.
• 35wpm typing skills required.
• Applicant must be willing to work in Quezon City, Pasig City, Pasay City or Mandaluyong City.

LOCAL ACCOUNTS: PHP8,000 - PHP 15,000/mo with Paid Training and Healthcare Benefits (Medical and Life Insurance)Accounts: Banking and Finance, Telecom

• Candidate must possess at least a Bachelor's/College Degree, in any 4 or 5-year course. Preferably in Banking or Finance.
• With at least 1 year working experience preferred (required for some accounts).
• Excellent English communications skills (oral and written) are required.
• Applicant must be comfortable using computers and proficient with Microsoft Office suite including Word and Excel.
• 35wpm typing skills required.
• Candidate must be willing to work in Quezon City or Pasig City.

WE HAVE 2 INTERVIEW CENTERS AVAILABLE:
1) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.
2) PASAY INTERVIEW CENTER: 3rd Floor SM Savemore at Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.