Taylor Corporation isa dynamic, diversified companywith bigplans for the future―andyour career We power our employees’ potential and strive to createopportunityand security for every member of the team. Ifyou’reready for something bigger―more challenge, more variety, more pathways for professional growth―we should talk.We’repassionate about ourwork,we believe there is always a better way, andwe’relooking for people like you.
Ready toreach your potential?It’stime to look at Taylor.
Your Opportunity: Taylor Corporation is seeking a Customer Service Representative in our Fridley-MN facility who is responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience.
Work Authorization:
To be considered for the Taylor opportunities, candidates mustbe authorized towork in the United States without the need for employer sponsorship.
Your Shift:
Monday - Friday, 8am - 5pm
Onsite at MN-Fridley-5601 East River Road
Your Responsibilities:
Respond to customer inquiries via phone, email, and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders, returns, and exchanges, while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Identify trends to improve processes and service quality
Stay informed about product updates, industry trends, and best practices to enhance service effectiveness
You Must Have:
3+ years of experience in the field or in a related area
Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software and CRM systems
Ability to sit for extended periods while working on a computer
The anticipated annual salary range for this position is $19.00 - 23.00. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.
Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.
Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do.
