Job Description

GENERAL (Describe the overall duties and responsibilities of the job):

Avoid any disruption at the customer's plant, monitor errors, communicate any machinery issue an escalate issues that can cause a risk with our customers.

ESSENTIAL DUTIES AND RESPONSABILITIES (Duties required for successful job performance):

Establish and maintain positive communication with external and internal costumers. Monitor the activities of our clients daily through the systems used by each of them.

• Daily monitor of customers systems (Covisint, FCA portal, Honda, GM, and others)
• Run release error report in order to assure accurate customer orders are in the SAP system.
• Make contracts (SSA’s, SO’s, Proto SO’s) in the SAP system to assure release information in loaded into the system.
• Run Delivery Orders (DO’S) in order to meet customer needs for shipments.
• Close tasks in campfire and follow up until price is entered in the orders.
• Daily monitor of customers systems. Maintain and dispute what corresponds to MP&L department.
• Monitor customers score card and take an action if need it.
• Manage and handle expedites shipments if customer needs it and make sure of PF codes are correct.
• Escalate issues with supervisor and/or with manager before the customer might be impacted.
• Teamwork with other departments in the plant in order to meet customer needs.
• Complies with ISO 14001 according to FSA-346 Matrix of Roles Responsibility and Authority.
• Assist and participate in mandatory training sessions.
• Realize each function within the internal work guidelines and regulations, Code of conduct, follow Security rules and guidelines, comply with having a cleanliness and Hygiene general environment and follow other policies and procedures.
• Participate actively in continuous improvement tasks according to established plans.
• Participate in simulated emergency drills as part of the evacuation brigade and lead staff personnel.
• Not limited to other functions assigned by immediate supervisor.
• All the responsibilities and follow the authority assigned according to the FTM-EHS-12 Roles, Responsibility and Authority Matrix from ISO 14001 /45001
• Complies with policies and procedures pertaining to facility or divisional adopted standards such as IATF 16949.

REQUIRED EDUCATION, EXPERIENCE and KNOWLEDGE (Required occupational qualifications and other requirements)

EDUCATION

• Obtained bachelor’s degree.
• Fluent English. Minimum Level B2 - upper intermediate

EXPERIENCE

• Experience in automotive companies.
• Desire mandatory trainings by client (In case of not having them, they will be programmed in the annual training plan)
• SAP System preferably

KNOWLEDGE

• EPR system SAP
• Customer systems (DDL-SMART)
• Shipping orders (DO’s, SO, Shippers)
• Release error (EDI)
• Knowledge of manufacturing processes and supply chain management

REQUIRED SKILLS and ABILITIES (Those needed to perform the essential functions of the job)

• Pro-active.
• Ability to work as a team member.
• Strong communication skills
• Problem solving
• Good organization and follow up for all department responsibilities

Position Type:

Regular

Additional Locations:

Additional Information:

Remote Status:

On-site