Job Description

Start 2026 Strong: Competitive Wage, Rewards, Training & Career Growth in Customer Service!

Are you a people-person who thrives in a fast-paced environment?

Looking for a role where you can grow, earn more, and make a real impact every day?

At Ken Hall, we believe great service starts with great people. Join our friendly, high-performing Customer Service team and enjoy the opportunity to develop your skills, grow your career, and be recognised for your achievements.

We offer structured onboarding, ongoing training, career progression opportunities, and the ability to boost your income with incentives. This is your chance to build a meaningful and successful career - not just a job. This is not a replacement position; we are looking for quality people to grow the division.

We believe great service starts with great people, which is why we provide the support, clear systems, proven processes and recognition you need to thrive.

Learn new skills, grow your career, and be part of a business where your contributions truly matter. We don't just train you, we invest in you!

Work Where You Win!

At Ken Hall, we empower our people to succeed with a culture built on trust, training, teamwork and growth.

✅ Competitive Salary – Secure, full-time role with above-award pay, weekly pay cycles, and the ability to increase your income with incentives.

✅ Structured Onboarding & Training – A supported onboarding program with clear systems and processes to set you up for success from day one.

✅ Career Development – Fortnightly training and the opportunity to grow into senior or specialist roles.

✅ Performance Incentives – Be recognised for your achievements with incentive opportunities.

✅ Supportive Team Culture – Learn from the best in a close-knit, high-energy team.

✅ Great Perks – Staff discounts, social events, referral bonuses, and well-being support.

What You’ll Be Doing

🔹 Delivering exceptional customer service across inbound phone, website, email and scheduling platforms.

🔹Supporting customers by providing tailored solutions and promoting our services.

🔹Maintaining accurate customer information in our database.

🔹Attending specialist training to continually enhance your skills.

🔹Collaborating with a fun and motivated team that values your input.

About You

✔ A passion for delivering outstanding customer service and building relationships.

✔ Motivated to learn and grow in your career.

✔ Excellent communication and presentation skills.

✔ Proficient with Microsoft Word, Excel, and Outlook.

✔ Enjoys working in a team environment and helping others.

✔ National Police Clearance (required).

✔ Availability to work Monday to Friday, 8am – 5pm.

Previous customer service experience in a similar environment is highly desirable, but we provide full training - if you bring the attitude, we’ll teach you the rest!

Join a Company That Backs You

At Ken Hall, we build long-term careers, not just jobs. With over 150 team members - many with 10+ years of service we’re proud to offer stability, growth, and a culture where your work truly matters.

📩 Apply Now: Send your resume to Destiny Reid – Customer Service Manager, or call 8364 5855 to learn more.

🚀 Join Ken Hall and take your customer service career to the next level!

www.callken.com.au