Job Description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Service Representative

Customer Service Representative

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ‘Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, then you've found the perfect place to nurture your aspirations and make an impact.

Where do you want to go?

At Bayer, we’re shaping the future of health and agriculture through innovation, curiosity, and a commitment to improving lives. Join a team where your contribution truly matters.

We are seeking a proactive and customer‑focused Customer Service Specialist to deliver exceptional service across multiple channels and touchpoints. In this role, you will support both business partners and end-consumers, helping them navigate post‑sale enquiries and ensuring their experience with Bayer is seamless, positive, and solutions‑driven.

You will play an important role in building strong customer relationships, resolving issues effectively, and contributing to continuous improvement across our service operations.

Do something that moves you.

• Provide comprehensive customer service and support via phone, online chat, text, and in‑person interactions at distribution centres or service facilities.
• Manage post‑sale enquiries, troubleshooting both technical and non-technical issues with accuracy and care.
• Ensure fair and effective resolution of customer claims and complaints, in line with consumer laws and Bayer policies.
• Deliver clear, remote technical support and guidance to enhance customer experience and product understanding.
• Support the development of organisation‑wide initiatives to educate and inform customers.
• Analyse customer feedback, surveys, and service trends to identify improvement opportunities.
• Contribute to action plans aimed at enhancing overall service quality and customer satisfaction

Does this sound like you?

• Proficient in SAP and Salesforce systems
• Strong customer service experience within a fast‑paced environment.

• Excellent communication skills across written, verbal, and digital channels.
• Ability to manage and resolve complex enquiries with professionalism and empathy.
• A proactive mindset with the ability to identify and escalate issues appropriately.
• Strong attention to detail, organisational skills, and a continuous improvement focus.
• Ability to work collaboratively across teams and build strong internal and external relationships

Be You @ Bayer

We are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability, gender identity, personality, thinking styles or background. We strongly encourage First Nations people to apply. If you have a disability or special need that requires accommodation, please let us know.

Be part of something bigger

At Bayer we support your career. Ready to join our team? Click Apply. For more information about this role and the innovative suite of benefits on offer, get in contact with our Talent Acquisition Team via jobs.anz@bayer.com

Recruitment agencies please note that this position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes.

Location:

Australia : Victoria : Hawthorn East

Division:

Crop Science

Reference Code:

864060