AI Success™

Job Description

ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country. We are seeking a Full‑time Customer Service Representative to help us continue delivering an exceptional employment experience for our team and outstanding service for our customers.

The Customer Service Representative works closely with the Print Sales and Operations teams to coordinate and process customer orders received by mail, email, fax, phone, or in person. This role ensures customer requirements are met with accuracy, professionalism, and timely communication.

Key Responsibilities

Greet and assist customers in person and over the phone
Process in‑person, phone, electronic, and hard‑copy work orders
Provide information regarding products, processes, software/hardware, and turnaround times
Promote add‑on or new services/merchandise to existing and previous customers
Communicate unit prices, shipping dates, delays, and other relevant details
Enter jobs into the computer system and initiate billing
Review original hard‑copy documents for completeness and defects
Contact customers with questions or clarifications regarding orders
Document order issues for the Production Manager
Consult with the Estimator regarding costs and communicate pricing to customers
Route artwork, digital files, and materials to appropriate production areas
Review digital files for completeness and defects
Resolve issues with digital orders or escalate to technical experts
Provide customers with updates throughout production
Refer in‑progress job questions to the appropriate Production Manager
Monitor job progress and follow up to ensure timely delivery
Coordinate with production, sales, shipping, warehouse, and carriers to track or expedite shipments

Experience & Qualifications

High School diploma or GED
2–5 years of experience in an administrative or billing role
1–2 years of printing or reprographics experience preferred
Ability to manage multiple priorities in a fast‑paced environment
Strong collaboration skills to align operations and sales processes
Self‑motivated, resourceful, and able to work independently
Proven ability to build strong relationships with internal and external customers

What We Offer

Competitive compensation
Excellent company support and resources
Outstanding company reputation, backed by consistent 5‑star customer reviews
Comprehensive benefits package including medical, dental, vision, life insurance, and a 401(k) with company match
Supportive management team committed to your success
A culture that genuinely cares about its employees

Equal Employment Opportunity

ARC Document Solutions and RIOT Creative Imaging are Equal Employment Opportunity (EEO) employers. We do not discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic protected by law. This policy applies to all aspects of employment.

Recruitment Agencies

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers email or ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

About ARC Document Solutions

ARC is a leading provider of digital printing, and document workflow solutions, serving businesses across diverse industries. With 140 locations around the world and deep domain knowledge, we empower brands to expand their reach, elevate their vision, and succeed in a dynamic marketplace.

Industry

Creative & Design

Company Size

1,001-5,000 employees

Headquarters

San Ramon, California

Year Founded

Unknown

Website

e-arc.com

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