Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible for
providing information about products, services, and resolving issues. Ensure customer satisfaction by delivering timely
and effective support.
Job Duties
• Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages
• Direct guests, route calls as needed
• Upload data and provide tracking information on documents and logs
• Assist customers with questions/information requested
• Work closely with all Opus Inspection departments to improve the level of service to the customer.
• Performs customer service-oriented duties as assigned
Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service
industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle
Inspection through innovative technologies, customer focus and operational excellence. Opus’ technologies and services
help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle
Information Databases, and developing differentiated solutions for remote vehicle monitoring.
Qualifications
- Strong communication, problem solving, and organization skills
- Excellent organizational and multi-tasking abilities
- Problem solving skills with focus on customer satisfaction
- Minimum typing speed of 45 wpm
- High School/GED equivalent
- Ability to lift up to 25lbs
- Proven experience in customer service or related roles
Opus is a technology-driven growth company in the vehicle inspection and intelligent vehicle support markets. The company has a strong focus on customer service and innovative technology within emission and safety testing and intelligent vehicle support.
With approximately 2,600 employees, Opus is headquartered in Gothenburg, Sweden. Opus has 34 regional offices, 24 of which are in the United States and the others in Sweden, Argentina, Chile, Mexico, Peru, Pakistan, United Kingdom, Spain and Australia. Opus has production facilities in the U.S. in Hartford, Ann Arbor and Tucson. The shares of Opus Group are listed on Nasdaq Stockholm.
Opus had approximately SEK 2.5 billion in revenues in 2018 with solid operating profit and cash flow. Opus’ goal is to reach an annual revenue growth of 5-10 percent, through organic and acquisitive growth based on 3-year CAGR, and an EBITA margin of 15 percent. The majority of the growth is estimated to come from the international expansion of the vehicle inspection business, with a primary focus on the Latin American and Asian markets, and the expansion of the intelligent vehicle support business.
