Position Title: Customer Service Representative
Location: Huntsville, AL
Reports To: Manager of Customer Engagement
The Rural Metro Fire Customer Service Representative (CSR) will be the first point of contact for our members, ensuring a positive experience through timely account updates, clear communication, and exceptional service. You’ll also support special projects and collaborate with team members to meet performance goals.
Essential Functions
· Customer Interaction
o Demonstrate strong verbal communication and active listening skills.
o Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services.
o Assist customers with account updates, billing questions, and membership details.
· Administrative Support
o Maintain detailed and accurate records in the membership billing system.
o Participate in outbound calls for billing collections and follow-up.
· Team Collaboration
o Work closely with colleagues to resolve issues and ensure positive, productive communication.
o Support cross-training initiatives and assist other team members when needed.
· Compliance
o Adhere to company policies, confidentiality standards, and information security protocols.
o Perform other duties as assigned by management.
Qualifications
· High School Diploma or equivalent required.
· Proficiency with Microsoft Office Suite.
· Strong oral, written, and interpersonal communication skills.
· Ability to work independently in a remote environment with reliable internet access.
· Bilingual skills are a plus.
· Previous customer service or call center experience preferred.
Position Conditions
Compensation & Benefits
Position Disclaimer
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. This document provides an overview of the position currently available and is not an employment contract. RMF reserves the right to modify position responsibilities or position descriptions at any time. Employment with RMF is at-will and either party can terminate the employment relationship at any time with or without cause and with or without notice within the confines of federal and state law.
Rural Metro Fire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Rural Metro Fire is the national leader in private fire protection services to dozens of unincorporated communities around the nation, including several in Arizona, Tennessee and Oregon.
Rural Metro Fire is also the recognized expert in on-site industrial fire protection services, including airports, manufacturing plants and oil refineries.
Being an industry leader in fire and emergency services, we employ thousands of skilled, dedicated, and highly regarded Fire Fighters and Paramedics throughout the United States. We operate in fast paced urban environments, rural communities and industrial facilities. We care about our communities and strive to provide outstanding service at each and every emergency.
Rural Metro Fire is constantly seeking out high performing individuals to support our communities. If you are looking for a place to give your best and be challenged daily, join our team!
