Job Description

As part of the Open Road Collision group DBA Allard Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers.

We are currently seeking a professional and detail-oriented Customer Service Representative to join our office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.

The Customer Service Representative is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.

Key Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

What We Offer

• Team-oriented, supportive work culture
• I-CAR Gold Class & OEM Certified facility
• Streamlined workflow and efficient processes
• Opportunities for professional growth and certification
• Competitive compensation and benefits (to be discussed during the interview)
• A commitment to safety, quality, and a positive workplace environment

Requirements

• Previous front desk, customer service, receptionist, or administrative experience preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with office software systems.
• Ability to multitask and remain organized in a dynamic environment.
• Customer service mindset with attention to detail and a positive attitude.
• High school diploma or equivalent required.