Job Description

Join a Team That Powers Communities

We’re not just another utilities company - we support thriving communities by delivering essential services that homes and businesses rely on every day. As we continue to grow, we’re looking for a Customer Experience Agent who genuinely cares about helping people and making complex things simple.

If you thrive in fast-paced environments, enjoy solving problems, and want to be part of a supportive, high-performing team - this could be your next move.

The Role?

As a Customer Experience Agent, you’ll be the voice of our organisation. You’ll support customers across billing, account enquiries, payments, and general service queries - delivering solutions every time.

You will:

• Manage inbound calls and email enquiries
• Support customers with billing and account queries
• Explain energy and water usage, charges and payment options in simple terms
• Work collaboratively with Billing and Operations teams
• Maintain accurate records and compliance standards

What We’re Looking For

We’re looking for someone who:

• Has experience in customer service (utilities or billing experience highly regarded)
• Communicates clearly and confidently
• Can manage sensitive conversations with empathy and professionalism
• Is resilient and solution-focused
• Brings positive energy and team mindset

Why Join Us?

• Hybrid flexibility (3 in / 2 home)
• Supportive leadership and clear development pathways
• Stable, growing industry with clear progression pathways across Customer Experience, Billing, Collections and other roles
• Modern office in Bowen Hills with great transport access and end of trip facilities
• Leadership that invests in coaching, not just metrics
• A team environment that backs each other during peak periods
• We value performance, ownership and collaboration and we reward people who step up and contribute.

What You’ll Gain

• Exposure to utilities billing (highly transferable skillset)
• Development pathways into senior Customer experience, credit, billing or operations roles
• A stable, well-supported team environment
• Performance recognition that’s fair and transparent – quarterly and annual awards and incentives
• A manager who prioritises retention, development and workload balance
• Join a team that values consistency, development and culture just as much as performance.

Apply now. Let’s have a conversation