Job Description

Join our team at Angkas and help us provide exceptional customer service to our valued customers!

We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.

As a Customer Experience Associate, you will be responsible for

• Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound), e-mail, and chat.
• You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.
• Additionally, you will provide personalized customer service by understanding and responding to the unique needs of each customer.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Requirements

At Angkas, we are looking for a Customer Experience Associate who possesses:

• At least 6 months of customer service experience or any client facing roles
• Excellent communication skills in Tagalog and English
• Ability to work on a shifting schedule and amenable to work onsite 5x a week
• Amenable to start in a project based contract
• Fresh graduates are also welcome to apply!

Interview process includes: 1 day hiring process! You may expect the following assessments;

• Mock call assessment
• Typing test (passing 35wpm)

Benefits

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology