Job Description

Job DetailsJob Location: Cleveland - Glenwillow, OH 44139Position Type: Full TimeJob Shift: Day ShiftINCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED FOR EMPLOYMENT OPPORTUNITIES
Customer Service Representative
Superior Beverage Group is a family-owned business, and we believe in taking care of our associates so that they are inspired to grow, thrive, and achieve their potential. We are an Ohio beer, wine and spirits distributor with a strong diversified portfolio of well-positioned brands. You are not only applying for a job, but the beginning of a new career in the distribution business.
The Customer Service Representative interacts with customers, associates, and suppliers. They provide information in response to inquiries about products or services. The Customer Service Representative will process in-house sales, handle, and resolve customer complaints.
Key Responsibilities:
Efficiently and promptly responds to customer inquiries, complaints and requests and records accurate detail of actions taken
Answers telephones and professionally direct calls to the appropriate personnel
Obtains and evaluates all relevant information to handle inquiries and complaints in a timely manner
Develops and maintains professional relationships with internal and external customers while assisting in managing accounts
Offers suggestions for increasing sales of Company products
Addresses customer and Company personnel inquiries and concerns in a professional manner
Confers with delivery, warehouse and sales personnel to expedite or trace missing or delayed deliveries, pricing errors, order errors, etc.
Accurately processes in-house sales transactions
Core Competencies
Customer Service Orientation: Is dedicated to meeting both internal and external customer needs
Composure: Ability to retain steady despite being challenged
Attention to Detail: Meticulous in verifying data accuracy.
Problem Solving: Skilled in analyzing and resolving complex customer related issues.
Communication: Clear and professional in verbal and written communication, with the ability to explain complex payroll concepts to non-payroll employees.
Organizational Skills: Adept at managing multiple tasks and meeting strict deadlines.
Technological Proficiency: Familiarity with Microsoft Office, particularly Excel.
QualificationsMinimum Qualifications:
High School Diploma or equivalent
Previous customer service/telephone experience
Previous data entry experience
Efficient computer and telephone system operating skills
Strong customer service and problem-solving skills
Basic mathematical and superior organizational abilities
Refined verbal and written communication skills
Attention to detail and accuracy
Ability to professionally handle complaints, even when handling disconcerted customers
Friendly and amicable demeanor
Proficient in Microsoft Office and Google Suite
Experience with VIP (AS400 System)
Occasional light lifting required