Job Description

Job Location: Cleveland - Glenwillow, OH 44139
Position Type: Full Time
Job Shift: Day ShiftINCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED FOR EMPLOYMENT OPPORTUNITIES
Customer Service Representative
Superior Beverage Group is a family-owned business, and we believe in taking care of our associates so that they are inspired to grow, thrive, and achieve their potential. We are an Ohio beer, wine and spirits distributor with a strong diversified portfolio of well-positioned brands. You are not only applying for a job, but the beginning of a new career in the distribution business.
The Customer Service Representative interacts with customers, associates, and suppliers. They provide information in response to inquiries about products or services. The Customer Service Representative will process in-house sales, handle, and resolve customer complaints.
Key Responsibilities:
- Efficiently and promptly responds to customer inquiries, complaints and requests and records accurate detail of actions taken
- Answers telephones and professionally direct calls to the appropriate personnel
- Obtains and evaluates all relevant information to handle inquiries and complaints in a timely manner
- Develops and maintains professional relationships with internal and external customers while assisting in managing accounts
- Offers suggestions for increasing sales of Company products
- Addresses customer and Company personnel inquiries and concerns in a professional manner
- Confers with delivery, warehouse and sales personnel to expedite or trace missing or delayed deliveries, pricing errors, order errors, etc.
- Accurately processes in-house sales transactions
Core Competencies
- Customer Service Orientation: Is dedicated to meeting both internal and external customer needs
- Composure: Ability to retain steady despite being challenged
- Attention to Detail: Meticulous in verifying data accuracy.
- Problem Solving: Skilled in analyzing and resolving complex customer related issues.
- Communication: Clear and professional in verbal and written communication, with the ability to explain complex payroll concepts to non-payroll employees.
- Organizational Skills: Adept at managing multiple tasks and meeting strict deadlines.
- Technological Proficiency: Familiarity with Microsoft Office, particularly Excel.

QualificationsMinimum

Qualifications:
- High School Diploma or equivalent
- Previous customer service/telephone experience
- Previous data entry experience
- Efficient computer and telephone system operating skills
- Strong customer service and problem-solving skills
- Basic mathematical and superior organizational abilities
- Refined verbal and written communication skills
- Attention to detail and accuracy
- Ability to professionally handle complaints, even when handling disconcerted customers
- Friendly and amicable demeanor
- Proficient in Microsoft Office and Google Suite
- Experience with VIP (AS400 System)
- Occasional light lifting required