Job Description

Come work in a place where your team values YOU, and where we are committed to making a quality house into a HOME!

Champion Home Builders, Inc wants YOU! We are seeking to hire a

Customer Service Representative

to join our team in our manufacturing facility in Lake City, FL

WHO IS CHAMPION HOME BUILDERS, INC?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

THERE'S NO PLACE LIKE HOMES - JOIN OURS BY APPLYING NOW!

Job Title: Customer Service Representative
FLSA Status: Non-exempt

Benefits: Medical, Dental, Vinson, 401(k), 401(k) match, Short Term Disability, Vacation, paid holidays.

Interviews customers, gathers information, and records interview information into computer system for the Service Department by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Competencies:

• Must have strong attention to detail
• Must provide a high level of customer service
• Must have strong communication skills – both internal (Champion) and external (Customers)
• Must have a great work ethic
• Must live the Champion Operating Principles

Qualifications:

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

EEO Statement: Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required