Pratt Industries

Customer Service Representative

Pratt Industries  •  Humboldt, TN (Onsite)  •  3 months ago
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Job Description

At Pratt Industries, where we believe in unboxing your best life, you will be joining a team committed to sustainable solutions in a supportive and innovative environment. As customer service, you become an integral part of our vision to lead in providing sustainable packaging solutions that protect and transport creativity and craftsmanship. Your work here contributes significantly towards our mission of driving efficiency and excellence.

DUTIES AND RESPONSIBILITIES

  • Take customer orders either directly from customers or sales representatives.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Process billing.
  • Handle customer complaints, questions, and follow-up with appropriate internal personnel as required.
  • Maintain customer files.
  • Process new items.
  • Process purchase orders.
  • Coordinate accounting credits.
  • Record and distribute customer order changes.
  • Fax confirmations to customers
  • Assist sales personnel as appropriate and assist in generating supplemental sales.
  • Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
  • Complies with company policies and procedures.

EDUCATION and/or EXPERIENCE

  • Candidates are PREFERREDwho offer the following:
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the corrugated box industry
  • Reading and converting measurements
  • Encore / Amtech system knowledge is a plus.

Beyond the day-to-day tasks, you'll be part of a culture that emphasizes safety, integrity, and sustainability, aligning with our core values of innovation and customer focus. Your efforts here directly propel company success, offering personal growth and an entrepreneurial spirit that encourages new ideas.

If you have a high school diploma or GED, and you're eager to join a dedicated team striving towards a greener future, we welcome you to apply. Prior experience in the corrugated or fulfillment industry is advantageous but not necessary.

Ready to Unbox Your Best Life?

Join us in Humboldt, TN, and start your journey with a company where your needs come first, and your work fuels progress. If you resonate with our vision and are excited to make a difference, apply now. Let's drive sustainability and excellence together, one innovative package at a time.

Qualifications

Pratt is America’s 5th largest corrugated packaging company and the world’s largest, privately-held producer of 100% recycled containerboard, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability. Pratt was founded in the USA more than 30 years ago and, since then, has shown dramatic growth with sophisticated manufacturing facilities in more than 27 states.

Pratt Industries

About Pratt Industries

Pratt Industries is a leading manufacturer of sustainable corrugated packaging and display solutions. Founded more than 30 years ago, the company has shown dramatic growth with state-of-the-art facilities in 25 states and Mexico. Pratt is America’s fifth largest corrugated packaging company and the world’s largest, privately-held producer of 100% recycled paper, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability.

The Georgia-based company operates an extensive Recycling Company to supply six of the most modern, cost-effective 100% recycled paper mills – in Conyers, GA, New York City, NY, Valparaiso, IN , Shreveport, LA, Wapakoneta, OH and Henderson, KY.

Pratt is dedicated to the sustainability of the environment, its customers and its people. The cornerstone of Pratt’s mission is to protect and nurture the planet’s natural resources while reducing our impact on the environment by “Harvesting the Urban Forest.” By doing so the company also seeks to help its customers meet their environmental goals.

Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Conyers, GA
Year Founded
1987
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