Job Description
Join Our Team as a Bilingual Customer Service Representative!
Are you passionate about watches and obsessed with delivering exceptional customer experiences? An eCommerce company in the USA is looking for someone like you to join our vibrant team!
What You'll Be Doing:
Resolve High-Touch Inquiries: Handle customer inquiries via email, chat, and phone using FrontDispute Resolution: Manage post-sale and dispute resolution issues with empathy and professionalismSupport Cases: Oversee complex support cases like authentication concerns and shipping escalationsTeam Collaboration: Work closely with Sales, Fulfillment, and Authentication teams to resolve cases quickly and accuratelyMetrics Monitoring: Track key metrics related to customer satisfaction and resolution times Improve Processes: Contribute to improving support processes, macros, and help documentation Qualifications:
3+ years of customer support experience in luxury, e-commerce, or techFluent in English, spoken and writtenBased in Mexico City and available to work in hybrid modalityCreative problem solver who stays calm under pressureHighly organized and able to manage multiple cases with shifting prioritiesExperience with Shopify and Front is a plusWhat We Offer:
Opportunity to work closely with a U.S.-based luxury brandHybrid Work Modality: Enjoy a flexible working environment in Mexico CityDynamic and fast-paced environment with room to growCompetitive local salary and benefits, including full law benefits and payrollA passionate and collaborative team that values initiative and impactReady to make your mark in the e-commerce industry? Apply now and become part of a team that's redefining luxury!
