Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands, leveraging advanced technologies and business process excellence to drive innovation and scalable transformations. With over 363 unique inventions and several patented technologies, Sutherland is at the forefront of creating pioneering solutions. Our commitment lies in optimizing operations, enhancing customer experiences, and delivering tailored, outcome-driven solutions via an “as-a-service” model.
This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.
English level B2 / C1
Sales experience is required
University graduates only/Dropouts
Ability to work on site
💼 What we offer:
Guaranteed KPIs for the first 3 months
Free company transportation
Medical and social insurance
Overnight shift allowance
Valuable experience with a newly launched account
Long-term career growth within a multinational environment
📍 Work Location: Sutherland – 5th Settlment banks center
All your information will be kept confidential according to EEO guidelines.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they’re our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation.
We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change — we engineer digital outcomes.
