International SOS

Customer Service Representative

International SOS  •  Pasig City, PH (Onsite)  •  4 months ago
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Job Description

We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service.

Responsibilities

  • Serve as the first point of contact for incoming assistance requests.
  • Manage cases efficiently and accurately according to Compass protocols.
  • Coordinate medical, security, and concierge assistance when required.
  • Ensure all case updates, documentation, and handovers are clear and complete.
  • Escalate urgent or complaint‑related cases as needed.
  • Maintain confidentiality, professionalism, and adherence to policies.
  • Support team operations, including shift transmissions and training of new coordinators.

Qualifications

  • Experience in customer service;
  • Strong communication, problem‑solving, and multitasking skills.
  • Ability to work under pressure and in a team environment.
  • Fluent in English.

Why Join Us:

  • Be part of a global organization dedicated to providing exceptional medical and travel security services.
  • Work in a dynamic and supportive environment.
  • Opportunity to make a meaningful impact on the health and well-being of our clients.
International SOS

About International SOS

The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.

To protect your workforce, we are at your fingertips: www.internationalsos.com

For news and events updates follow us on Twitter - https://twitter.com/IntlSOS

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Singapore, SG
Year Founded
1985
Website
internationalsos.com
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