The Liberty Company Insurance Brokers, LLC

Customer Service Representative

The Liberty Company Insurance Brokers, LLC  •  Gainesville, FL (Onsite)  •  4 months ago
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Job Description

Job Location Gainesville Office - Gainesville, FL 32607

The Liberty Company Insurance Brokers and our Partners at Darr Schackow Insurance Agency have an in-office opportunity for a Personal Lines Customer Service Representative in our Gainesville, FL office.

In addition to an award-winning company culture, you can expect competitive salary, generous benefit package, PTO, Holiday pay, employee wellness and stress relief programs, opportunities to give back to your community, and more!

We are entrepreneurial, positive, team oriented, collaborative, creative, and wellness focused. Employees here can expect a competitive compensation, generous benefit package, PTO/holiday pay, paid training, continued education support, company sponsored stress management programs/activities, opportunities to give back to your local community, and more!

The Personal Lines Customer Service Representative is responsible for handling servicing tasks for existing accounts and quoting tasks for new accounts. This individual will talk to clients about their policies and process changes as needed. This role requires a strong ability to communicate and multi-task to offer our clients the highest level of customer service.

Specific Duties and Responsibilities:

  • Bind coverage with required documents/forms and payments
  • Manage all activities and workload in agency management system (Applied Epic)
  • Review policies for accuracy
  • Communicate regularly and directly with clients and underwriters
  • Send out forms to clients that need to be reviewed and then collect payment
  • Assist clients with requests for Evidence of Insurance
  • Handle claim calls from clients, and then report claims to the appropriate carrier
  • Follow up with clients and adjusters during claims process
  • Answer incoming calls from clients with general policy questions
  • Process payments from clients
  • Assist with quoting activities



Qualifications

Eligibility Requirements:

  • MUST have a 440 CSR Insurance license within the State of Florida
  • MUST have a minimum of 3 years’ experience specifically working in Personal Insurance, preferably in an Independent Insurance Agency
  • Outstanding verbal and written communication skills
  • Experience using programs within Microsoft Office
  • Strong organization skills
  • Professional demeanor and appearance
  • Friendly and out-going
  • Significant ability to multi-task detailed and complex work
  • Strong tendency to always exceed others' expectations

Promoting Peace of Mind for All

At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.

HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.

We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.

*Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role

The Liberty Company Insurance Brokers, LLC

About The Liberty Company Insurance Brokers, LLC

The Liberty Company Insurance Brokers is an independently owned insurance broker handling the commercial, personal and employee benefits insurance needs of businesses, non-profits, and individuals for more than 35 years. The company was founded in 1987 by our Chairman and CEO, Bill Johnson, who currently leads the firm along with our President, Jerry Pickett.

Licensed to operate in all 50 states, Liberty has grown consistently and, in recent years, exponentially by attracting talented and entrepreneurial people into an energetic and collaborative culture which focuses on our team’s happiness, well-being, and growth. Liberty has expanded nationally by partnering with agency owners and experienced producers who fit our culture, are driven by our mission of Promoting Peace of Mind with Great Care and demonstrate our core values of Integrity, Excellence, Caring, Kindness, Fairness, Teamwork, Good Feelings and Fun!

Liberty has consistently been recognized as one of the most dynamic, fastest growing companies as well as one of the best places to work in the insurance industry, including being recognized as the #1 Fastest Growing Privately Held Insurance Broker in the U.S. over the past four year by the Hales Report.

Liberty is not your typical insurance broker: We are a culture-first organization, and believe "If you put people first, good business will follow." We are very collaborative, creative, entrepreneurial, and wellness-focused. We believe that the true Wealth of our Organization is dependent upon the Holistic Health of each member. We can serve our clients most powerfully when we are at our best mentally, physically, and spiritually. To that end, our goal is to clear the path of political and administrative distractions so our team members can focus on their Highest And Best Use (HABU), which is what they love to do, what they do best, and therefore, is best for all of us.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Gainesville, Florida
Year Founded
1987
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