Job Location Jesup, IA 50648 Salary Range $20.00 - $24.00 Hourly
Job Shift First
As a Customer Service Representative, you’ll be the connection between our customers, sales team, and operations; making sure every order is handled accurately, efficiently, and with care. If you enjoy problem-solving, building relationships, and being part of a collaborative team, this role offers the opportunity to make a real impact while growing your skills.
This position will report to the Customer Service Supervisor.
Customer Experience
Deliver friendly, professional, and solutions-oriented service to customers and internal partners.
Serve as a trusted point of contact for customers throughout the order fulfillment process.
Communicate clearly and consistently with customers and sales representatives to ensure expectations are met.
Order Management & Accuracy
Enter, manage, and invoice customer orders daily using Microsoft Dynamics 365 (D365).
Monitor Electronic Data Interchange (EDI) transactions for key customers to ensure timely and accurate processing.
Manage orders ranging from single-item shipments to complex, multi-truck loads—keeping accuracy and on-time delivery top of mind.
Collaboration & Problem Solving
Build strong working relationships with sales representatives to understand customer needs, pricing structures, and order requirements.
Address customer questions or concerns related to orders, deliveries, or accounts, partnering with Accounts Receivable and other teams as needed.
Respond professionally and tactfully to customer credit or approval inquiries.
Product Knowledge & Growth
Develop a strong understanding of Prinsco products and accessories, including customer-specific terminology.
Maintain proficiency in D365, including invoicing, credits, returns, and inventory visibility.
Support Dispatch and other operational teams as needed.
Participate in cross-training, continuous learning, and improvement opportunities.
A customer-first mindset with strong communication skills
Attention to detail and comfort managing multiple priorities
Ability to collaborate across teams in a fast-paced environment
Willingness to learn new systems, products, and processes
Be part of a team that values collaboration, safety, and doing the right thing
Gain exposure to multiple parts of the business and build valuable operational experience
Opportunities for learning, cross-training, and career growth
Qualifications
High school diploma or GED required; six months of customer service experience preferred.
Strong interpersonal and communication skills, with the ability to consistently deliver excellent customer service and communicate effectively one-on-one or in small groups.
Comfort using technology, including Microsoft Office and Microsoft Dynamics 365 (or the ability to learn quickly).
Strong written communication skills, with the ability to read, understand, and write basic instructions, emails, and documentation.
Highly organized and detail-oriented, with the ability to analyze information and solve practical problems in a fast-paced environment.
Basic comfort working with numbers, data, and simple statistical concepts.
Proven ability to collaborate effectively with individuals and teams across different functions.
Act with honesty, integrity, and high personal and professional ethical standards.
Live out Prinsco’s values through hard work, strong relationships, humble confidence, and integrity
Support our mission: To care. To contribute. To solve.
Build and maintain open, respectful working relationships; communicate clearly, set goals, and work through challenges together.
Prioritize safety in every task, using required tools and equipment properly.
Maintain a clean, organized, and safe work environment.
Wear all required PPE and follow all safety policies and procedures.
Prinsco is a growing, industry leader in the water management industry serving the agricultural, stormwater, residential and onsite markets. We manufacture and offer an extensive portfolio of plastic pipe & other products that collect, convey, treat and store water underground.
FAMILY OWNED
Prinsco is a fourth-generation, family-owned company headquartered in Willmar, Minnesota with 21 facilities across the United States.
OUR VALUES
Since 1975, the Prinsco culture has been shaped by our core values: "Integrity, Relationships, Humility & Hard Work." Learn more: https://youtu.be/Kt5iF7NjI-M
OUR MISSION
The Prinsco mission is: "To care. To contribute. To solve." These three statements inspire our employees at every level to have a sense of ownership in the important role they play in our success.
OPPORTUNITIES
As we grow, we continue to add talented and passionate team members in critical areas such as production, transportation, logistics, sales, customer service, engineering, accounting and human resources. In fact, in the last fifteen years, we have more than tripled the number of Prinsco employees.
JOIN US!
With our family-owned roots and small-town values, we care deeply about the people we employ and the communities in which we operate.
If you are interested in career opportunities at Prinsco, complete benefit packages are available with flexible options for you and your family!
