Job Description

Key Responsibilities

• Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
• Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
• Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
• Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
• Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.

Qualifications

• Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
• Prior business experience or customer service experience is a preferred
• Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
• Communication: Ability to explain complex product differences and assess unique customer needs.

What We’re Looking For

• A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer.
• Strong organizational skills to handle dialer functionality and call campaigns.
• Familiarity with collections regulations and pricing strategies.