Job Description

Job Title: Customer Service Representative
Location: Chandigarh (On site preferred)
Compensation: ₹55,000 to ₹65,000 per month
Employment Type: Full time

About the Role

We are hiring a high-performing Customer Service Representative based in Chandigarh. This role is designed for individuals with exceptional communication and people skills who thrive in customer-facing environments. You will be responsible for managing customer interactions, follow ups, and coordination with internal teams using clearly defined processes and tools.

This position is ideal for someone who takes ownership of their work, communicates with confidence and clarity, and wants to grow into more responsibility over time.

Key Responsibilities

• Communicate with customers professionally via phone, email, and internal systems
• Handle customer questions, updates, and concerns with empathy and confidence
• Maintain accurate records of all customer interactions and follow ups
• Use calendars and task management tools to schedule and track customer touchpoints
• Follow defined workflows to ensure nothing falls through the cracks
• Coordinate internally to ensure customer requests are addressed on time
• Meet daily and weekly performance expectations related to responsiveness and follow through

Requirements

• Exceptional spoken and written English with strong clarity and confidence
• Excellent soft skills including empathy, active listening, and problem solving
• Strong sense of responsibility and follow through
• Comfortable working with structured processes and accountability metrics
• Ability to manage multiple customer conversations without losing accuracy
• Tech comfortable and able to work with CRMs, calendars, and task tools
• Prior customer service, customer success, or coordination experience is preferred

Benefits

• Clear processes that set you up for success

• Competitive compensation for top talent

• Long term growth opportunities for high performers

• Exposure to complex customer workflows and business operations

• A performance driven environment that rewards ownership and accountability