Job Description

Job Location Trussville Branch - Trussville, AL 35173 Position Type Full Time Education Level High School Diploma/GED Job Shift Day Job Category Banking

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

Essential Duties and Responsibilities:

• Discuss goods or services information with customers or patrons
• Advise customers on the use of products or services
• Analyze information and evaluate results to choose the best solution and solve problems
• Recommend products or services to customers
• Promote products, services, or programs
• Open accounts, execute sales, or other financial transactions
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
• Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards
• Maintain a work area that ensures the safety of all negotiables and confidential records
• May assist with completion of loan applications
• Performs other related duties as assigned

Qualifications

Knowledge/Skills/Abilities:

• Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work
• Integrity - job requires being honest and ethical
• Attention to Detail - job requires being careful about detail and thorough in completing work tasks
• Relationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over time
• Communication - the ability to communicate information and ideas in speaking and writing so others will understand

Competencies:

• Accountability: Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance.
• Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions.
• Customer Service: Exchanges information appropriately with customers and co-workers; Resolves simple problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations.
• Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.
• Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization’s policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.
• Self-Management: Adheres to goals and deadlines set by supervisor; Allocates time to meet goals and complete assigned work by given deadlines; Takes on new or additional responsibilities when asked.

Education:

• High school diploma or GED required

Experience:

• Minimum one-year of customer service experience required
• Preference for proven work experience in a similar role or in a financial institution

Physical Requirements:

• Must be able to lift up to 15 pounds at times
• Prolonged periods sitting at a desk and working on a computer