DP World

Customer Service Representative

DP World  •  Indianapolis, IN (Onsite)  •  5 months ago
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Job Description

KEY ACCOUNTABILITIES

  • Manage file creation and all services associated with freight forwarding and logistics.
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • Graduate in any field

  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service

  • Solid Cold Chain understanding
  • Freight Forwarding experience is mandatory.
DP World

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
Unknown
Website
dpworld.com
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