Job Description

The Customer Service Representative will provide prompt, courteous, and professional service to Graceland contract holders, sales representatives, dispatchers, dealers, delivery drivers and internal co-workers.

• Answer and direct large volume of incoming calls
• Manage detailed communications with customers, while maintaining a high level of service
• Focus on adherence to schedule while executing quality calls
• Make outbound calls to assist in the on-boarding of new customers as well as follow up calls on deliveries and repairs
• Communicate with sales reps, dealers, dispatchers, drivers and other departments as needed
• Handle customer concerns, provide appropriate solutions/alternatives in a timely manner; follow up to ensure resolution
• All other duties assigned by Management

Requirements

• HS Diploma or equivalent required
• Good computer skills including a working knowledge of Microsoft Word and Excel
• Ability to communicate clearly and professionally via phone and e-mail
• Strong customer service skills and active listening
• Positive attitude toward customers and other incoming call personnel
• Abiltiy to assess and adapt to various situations with customer calls
• Ability to stay calm and help put at ease upset customers when needed
• History of good attendance
• Can-do attitude and a willingness to work