Job Description

Job Title: Customer Service Representative – Thai Speaking (3 Months Contract)

Location: Singha Complex, Bangkok (Onsite)

Employment Type: 3-Month Contract Start Date: Immediate / As soon as possible

We are seeking a Thai-speaking Customer Service Representative to join our team on a 3-month contract basis This role is based onsite at Singha Complex, Bangkok and involves providing excellent support to customers via email, chat, and phone calls

Qualifications

Requirements

• Native / fluent Thai language proficiency (spoken and written).

• Good communication skills in English (basic to intermediate level).

• Previous experience in customer service, call center, or related field is an advantage.

• Strong problem-solving skills and ability to multitask.

• Willingness to work onsite at Singha Complex, Bangkok

• Able to start immediately and commit to a 3-month contract

Responsibilities

Key Responsibilities

• Handle customer inquiries promptly and professionally through email, chat, and phone.

• Provide accurate information, resolve issues, and ensure customer satisfaction.

• Escalate complex cases to the appropriate department when necessary.

• Maintain proper records of customer interactions and transactions.

• Meet performance targets including response time, quality, and customer satisfaction.

• Uphold a positive and professional attitude when interacting with customers.