Job Description

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment.

Essential Job Duties:
• Handles inbound customer service calls from glass shops.
• Inputs orders into the order entry application.
• Provide verbal and/or written correspondence as necessary to resolve issues.
• Assume other duties as assigned.

Preferred Qualifications:

•Call Center Customer Service Experience
• Bilingual, English & Spanish
•High School diploma or equivalent Knowledge/Skills/Abilities:
• Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude.
• Proficient computer skills are essential.
• Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills.
• Must be reliable/dependable.
• Strive to minimize the handle time of inbound calls while maintaining quality.
• Maintain the utmost level of business integrity.
• Must exercise good business judgment, courtesy, and tact in rendering customer service activities.
• Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information.
Essential Physical Demands/Work Environment:
• Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times.
• CSR’s work in ergonomically-designed work stations that create a pleasant and team-oriented environment.