Job Description

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Join our Glidewell’s paid, full-time, Customer Service Training program in order to be equipped with the proper tools, phone etiquette techniques, and product knowledge to successfully transfer to a Customer Service Representative role at the Company after your training. Weekly bonuses given base on performance.

For more information, please watch this: www.youtube.com/watch-v=SWDwZ2aue3w

Start Date: 6 weeks of training starting December 7th, 2026 from 7:00am to 4:00pm. You will work your preferred shift after the training period.

Essential Functions:

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Special Requirements/Certification:

• Ability to pass customer service representative skills test.

Communication Skills:

• Must possess proficient English skills, both written and verbal.

Pay: $23.00/hr with a monthly bonus of up to $400