Glidewell Dental

Customer Service Rep Trainee (Monday to Friday 6:30am to 3:00pm)

Glidewell Dental  •  $21/hr  •  Irvine, CA (Onsite)  •  2 months ago
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Job Description

Click the link below to see what this role is all about.Customer Service Representative Role at GlidewellEssential Functions

  • Completes and participates in all customer service training program curriculum and activities.
  • Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
  • Completes e-learning modules on topics related to dental terminology and morphology.
  • Completes and participates in mock calls by applying information acquired from trainings.
  • Incorporates feedback from training activities to improve performance.
  • Completes assessments administered intermittently for evaluation of training curriculum comprehension.
  • Participates in call center and production tours.
  • Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

  • High school diploma or equivalent.
  • Minimum one (1) year of experience in customer service and/or call center.
  • Previous dental assistant (DA) or registered dental assistant (RDA) experience, preferred.
  • Previous certified dental technician (CDT) or dental technician experience, preferred.

Pay: $21.00p/hr. with a monthly bonus of up to $400

Glidewell Dental

About Glidewell Dental

Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to make advanced dental care more accessible and affordable by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.

We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.

Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.

As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Irvine, California
Year Founded
1970
Website
glidewell.com
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