James Hardie

Customer Service Rep - Supply Chain Operations

James Hardie  •  $26/hr  •  Ashland, OH (Onsite)  •  12 days ago
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Job Description

Shift - 8am-5pm - M-F

Pay: $26.44/hr

POSITION SUMMARY:

Return Polymers, a leading PVC recycling provider and part of The AZEK Company, is searching for a Supply Chain Representative to join our team in Ashland, Oh.

Responsibilities include:

Primarily responsible to work with our key suppliers and customers to place orders, organize shipping details, support the outside sourcing team, and coordinate deliveries and receipts with the factory.

Essential Functions Statement(s)

  • Act as a single point of contact for our sourcing team, suppliers, and customers.
  • Ensure timely processing of customer quotes, supplier purchase orders, and logistics scheduling.
  • Responsible for the management and facilitation of activity throughout the entire order cycle, from quotation through Invoicing.
  • Maintain and keep records and transactions current in JDE.
  • Work with our logistics partners to ensure timely scheduling for all supplier pickups.
  • Provide pro-active feedback to our sourcing team, manufacturing and customers/suppliers on issue resolution as well as pending issues that will impact customer/supplier relations.
  • Maintain professional interaction with customers and suppliers to ensure overall satisfaction.
  • Follow established policies and procedures.

Position Qualifications:

  • 3 plus years of supply chain, logistics, or customer service experience in a manufacturing environment.
  • Detailed knowledge of MS Office, Microsoft Outlook, Excel.
  • Knowledge of JDE preferred but not required.

The ideal applicant for this role will possess the following skills:

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
  • Customer Oriented - Ability to take care of the customers needs while following company procedures.
  • Financially Savvy - Ability to determine, understand, comprise, calculate and/or recommend actions having financial exposure to the company.
  • Judgment - The ability to formulate a sound decision using the available information.
  • Attention to Detail - Being meticulous about detail and thorough in completing work tasks.
  • Dependability - Is reliable, responsible, and dependable, and fulfilling obligations.
  • Independence - Develops own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
  • Integrity - Complete transparency and openness. Trustworthy, forthright and honest.
  • We are committed to providing a diverse, equitable and inclusive workplace where diversity of all kinds is sought out, valued, respected and appreciated. We are building and promoting a culture where everyone feels empowered to bring their full, authentic selves to work. It fuels our innovation, drives operational excellence and is a source of our competitive differentiation, while connecting us closer to our customers and the communities we serve.

Equal Opportunity Employer

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

James Hardie

About James Hardie

James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 5,800 employees across operations in North America, Europe, Australia, and New Zealand, and generated more than $3.9 billion in net sales during our 2024 financial year.

We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty.

Key to this effort is our dedication to our customers, market driven innovation, an inclusive and empowering company culture, and an unwavering commitment to our Zero Harm safety initiative. We also recognize the company’s ability to influence the communities in which we live and work around the world. While operating with a global mindset, we put great care into how our business impacts the local communities in which we operate and serve by sourcing locally, employing locally and delivering locally.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Chicago, Illinois
Year Founded
Unknown
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