Job Description

Job Location 0T535 MD - Edgewood, MD 21040 Position Type Full Time Salary Range $27.00 - $33.00 Hourly

Job Shift 1st Shift Job Category Admin - Clerical

Who We Are:

The Gill Corporation-Maryland has long been a leader in providing high-quality, lightweight structural core materials to the aerospace, marine, construction, rail, and industrial markets. We specialize in a wide variety of structural honeycomb core materials. By utilizing broad engineering expertise along with sophisticated 5-axis CNC machining and special processing, we have the ability to deliver solutions that are responsive to customer needs.

Compensation for this role: $27.00 - $33.00

Shift: Monday through Friday, 8:00 AM - 4:30 PM

Responsible for all aspects of customer service, ranging from being the primary customer interface to working directly with all internal organizations throughout the entire customer purchase order life cycle. Under close supervision, the duties include assisting the team of regional sales managers by monitoring, following up, and proactively resolving inquiries, changes, and/or complaints.

Essential Duties and Responsibilities include the following:

• Supports the Sales Manager during the initial bid phase throughout all internal and/or external changes, culminating with product deliveries and achieving customer satisfaction.
• Processes requests for Information/Quotation/Proposals with interactions with the Customer, Sales Manager, and internal organizations. Submits bid proposals to Customers directly or via the Sales Manager.
• Supports negotiations of price, lead-time, and/or other elements of the bid as needed
• Accurately documents bid status and results into the ERP systems.
• Receives, reviews and accurately enters Customer Purchase and Change Orders.
• Coordinates with Planning/Production Control for lead-time, minimum order quantities, and other essential information prior to acceptance of the customer order.
• Provides status from Planning/Operations to Customer, as needed.
• Negotiates to expedite fees when applicable.
• Leads communications of relevant information between the Customer, Sales Manager, and internal organizations. Serves as the primary point of contact for prompt resolution of all customer concerns. Strives to balance business objectives with achieving customer satisfaction.
• Documents and maintains an accurate list of contacts, meeting notes, programs, projects, and product usage information for customers.
• Actively participates in company meetings, as required.
• Coordinates with all internal departments and leadership to provide accurate customer information.
• Accurately completes all administrative duties within required due dates.
• Works in a safe manner following all departmental and plant safety rules. Reports any unsafe work conditions to the Safety Manager, supervisor, or management.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications and Education Required:

• Associate’s degree preferred. Minimum requirement of High School Diploma.
• Minimum 1-2 years of customer service experience or an equivalent combination of education and experience.
• Proficiency with SAP Manufacturing ERP software.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Must have English reading, writing and verbal communication skills sufficient to read, write, and understand and communicate the company operating procedures and policies.

Physical Demands:

• The employee must be able to sit for extended periods of time, up to 8 hours with periodic breaks.
• Employee may occasionally stand and/or walk, and occasionally lift and/or move up to 10 pounds.
• Must be able to move throughout the office and manufacturing area, including between multiple buildings in an industrial campus setting, and talk/hear or otherwise communicate with employees, management, customers, suppliers, and others.

Benefits offered:

• Full range of medical benefits, dental, vision
• Life Insurance
• 401(K) and Profit Sharing
• Paid Vacation and 10 Paid Holidays
• Tuition Reimbursement
• Employee discounts to theme parks, attractions, shows, and more!

ITAR Requirement: This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee.

The Gill Corporation is an Equal Opportunity Employer Applicants for all job openings are welcome and will be considered without regard to race, religious creed, color, age, sex, gender identity, gender expression, genetic information, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

The Gill Corporation provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disability Act and applicable state and local law. If you require accommodation in the application process, please notify the Human Resources Department.