Job Description

Job Location HB - Huntington Beach, CA 92647 Salary Range $25.00 - $26.00 Hourly

ABOUT AIRTECH:

Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components.

The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.

ESSENTIAL RESPONSIBILITIES:

• The primary responsibility is to deliver excellent service to all customers.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a Customer Portfolio of diverse domestic and/or international accounts.
• Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
• Manage order changes, adjustments, cancellations, credits, and return authorizations.
• Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
• Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as given by the supervisor.

Qualifications

QUALIFICATIONS:

• Strong written communication skills with the ability to compose correspondence and create basic Excel worksheets.
• Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently with close attention to detail.
• Able to work both independently and as part of a team, with a high level of reliability.
• Requires typing proficiency of 40+ WPM and solid math skills.

EDUCATION BACKGROUND AND WORK EXPERIENCE:

• High school diploma or GED equivalent required.
• Some college preferred but not required.
• 2+ years of relevant work experience.
• Familiar with data entry and ERP systems (Microsoft Navision/ Microsoft Dynamics 365 Business Central preferred)
• Open to travel for training and relationship-building if applicable.

SCHEDULE:

7:30 AM - 4:00 PM; Monday - Friday

WE HIRE YOU TO RETIRE YOU:

Working for Airtech means being part of a global family that believes in long-term employment and promoting from within, along with personal and professional development. Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company-funded retirement plan. We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible.

Learn more about us at www.airtechjobs.com

Airtech International is committed to equal employment opportunity. We do not discriminate based on an individual’s race, religion, creed, color, sex (including gender identity, gender expression, pregnancy, or sexual orientation), age, national origin or ancestry, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.